Support
Phoenix Software International continually maintains and upgrades its software products to provide you with the most up-to-date and reliable systems possible. Updates and technical support are available worldwide in several ways; choose the most convenient method for you.
- Product Support Form: Submit a question directly to our problem reporting system (available to customers with Phoenix system credentials; you will be prompted for your user ID and password).
- Technical Support Form: Available to all customers.
- : Send an email to Technical Support with the product name in the subject line.
- FAX: Send detailed questions or comments to 1-310-388-0801.
- Phone: Call 1-310-338-1011 to speak to a Technical Support representative.
Latest Releases and Corrective Service
Important: Release and corrective service files for all mainframe products require login credentials as of January 16, 2012. To obtain credentials, submit a request. If you already have credentials, disregard this notice.
Sign up for notices of releases and corrective service for your product.
Windows Products
| Product | Latest Release | Available Downloads |
Latest Date Updated | |
|---|---|---|---|---|
| Version | Date | |||
| Entrypoint | 3.1 | Feb 2011 | 3.1 & 2.5 | 16 Aug 2011 |
| Falcon32 | V9R1 | Sep 2011 | V9R1 & V8R5 | 19 Oct 2011 |
| Key/101 | 8.0 | Sep 2007 | 8.0 & 7.1 | 27 Aug 2010 |
Mainframe Products
To download corrective service for earlier releases, see the Mainframe Product Support Matrix.
| Product | Latest Release | Corrective Service |
||
|---|---|---|---|---|
| OS & Version | Date | Downloads | Latest Date* | |
| CONDOR | z/VSE
26.1 z/OS 20.1 |
Sep 2011
Sep 2011 |
z/VSE z/OS |
7 Feb 2012 |
| CYGNET | z/VSE 26.1
z/OS 20.1 |
Sep 2011
Sep 2011 |
z/VSE z/OS |
7 Feb 2012 |
| (E)JES | V5R1.0 | Sep 2011 | Download | 18 Jan 2012 |
| (E)JES Alerts Latest alert: 24 Jan 2012 | ||||
| (E)JES workstation | V5R1.0 | Sep 2011 | Download | 10 Nov 2011 |
| FALCON | z/VSE 26.1
z/OS 20.1 |
Sep 2011
Sep 2011 |
z/VSE z/OS |
20 Jan 2012 |
| Key/101 | z/OS 8.0 z/VSE 8.0 z/VM 8.0 |
Sep 2007 | z/OS z/VSE CMS |
4 Mar 2009 |
| PHX-Adders | 07.0 | Apr 2008 | MVS | 8 Feb 2011 |
| PHX-KeyPlus | 05.0 | Feb 2008 | z/OS
|
20 Sep 2010 |
| PHX-ODE | 07.0 | Dec 2007 | z/OS,
z/VSE |
20 Sep 2010 |
| zHISR | 01.4 | Dec 2011 | N/A | 25 Jan 2012 |
* This is the latest date of corrective service for any release of the product.